We have recently celebrated the successful renewal of our Cyber Essentials Accreditation for another year, marking a significant milestone in our ongoing commitment to cybersecurity excellence.
- 25/03/2024
Arribatec’s UK Service Desk: Setting the Standard for Client Retention and Growth
In the competitive landscape of IT services, the ability to consistently deliver exceptional support and value to clients is paramount. At Arribatec, our UK Service Desk has not only upheld this standard but has surpassed expectations by achieving a remarkable milestone: retaining 100% of our support desk clients. This achievement stands as a testament to our unwavering commitment to customer satisfaction and the unparalleled expertise of our dedicated team.
The cornerstone of our success lies in our relentless focus on building strong, enduring relationships with our clients. Through regular communication, proactive problem-solving, and a deep understanding of their unique needs, we have cultivated a level of trust and loyalty that sets us apart in the industry.
Our approach to client retention is rooted in a culture of continuous improvement and innovation. We continually seek feedback from our clients, listening attentively to their concerns and preferences, and using this insight to refine and enhance our service offerings.
Moreover, our team of skilled professionals is dedicated to providing timely and effective support, ensuring that any issues or challenges are addressed promptly and comprehensively. By prioritising client satisfaction above all else, we have earned a reputation for reliability and excellence that speaks for itself.
In addition to our unparalleled client retention rates, we are thrilled to announce that our UK Service Desk has secured a significant new support deal, worth just under half a million pounds, This new contract underscores not only the confidence that our clients have in our capabilities but also the strength and resilience of our service offerings.
As we head into Q2, we are poised for further growth and success, with several more support deals pending—including both renewals and new contracts. This momentum speaks volumes about the trust and confidence that organisations place in Arribatec to deliver exceptional IT services that drive value and enable success.
Kathryn McDonnell, Client Engagement Director at Arribatec said, “I’m incredibly proud of the team we’ve created, and the ethos we have built into the service. We take pride in a service that not only offers an exceptional level of expertise in Unit4ERP, but also creating a space for our clients to feel supported, develop their solutions, transfer knowledge and just know we are there when they need us.”
Looking ahead, we remain committed to upholding the highest standards of service excellence and innovation. We will continue to invest in our people, processes, and technology to ensure that we remain at the forefront of the industry and continue to exceed the expectations of our clients.
Mark Bloomer, Director of Business Services in the UK, said “Clear and candid communication with our customers is the foundation of everything we do. Having a team that is dedicated to offering professional, courteous customer service and expertise makes everything we do easier, quicker, and better.”
At Arribatec, our mission is clear: to empower organisations with the technology and support they need to thrive in an ever-evolving digital landscape. By prioritising client satisfaction, fostering innovation, and delivering tangible results, we are not only setting the standard for excellence in IT services but also shaping the future of the industry.
In conclusion, the retention of 100% of our support desk clients, coupled with the acquisition of new contracts worth nearly half a million pounds, underscores the strength and resilience of Arribatec’s UK Service Desk. As we look towards the future, we are confident that our unwavering commitment to client satisfaction and innovation will continue to drive our success and enable us to achieve new heights of excellence.
To read more about how Arribatec can support your Unit4 ERP system, click here.
