Is your ERP holding your Housing Association back?

It is an undeniable fact that Housing Associations are very often large, complicated, and, most of all, data rich organisations. The management of so many properties, so many tenants, so many gigabytes of personal data is a difficult task to undertake. So why are so many housing associations trying to do all of this with one hand tied behind their back by using out of date or unsuitable ERP systems?

The range of ERP systems

Not all ERP systems are born equal, and more to the point not all ERP systems are created to work with the needs and requirements of a modern, complex housing association.

ERP, or Enterprise Resource Planning, are comprehensive software suites designed to manage a business’s core activities in one, all-encompassing system. Common ERP solutions in the housing sector include Unit4, Microsoft Dynamics and Salesforce. These platforms offer the same functional capabilities as packaged housing management systems but require customisation to address housing-specific processes.

Unlike packaged housing solutions that come pre-configured for housing needs, ERP systems offer a more flexible and customisable platform. This flexibility allows housing providers to tailor the system to their specific requirements, creating workflows, custom screens and forms that integrate seamlessly across all service areas.

Potential Benefits of a Modern ERP System

Several larger housing providers have adopted ERP solutions, seeking to consolidate disparate systems into a single, streamlined platform. By managing all customer interactions within one system, housing providers can create and customise workflow processes, enhancing efficiency across the organisation.

ERP systems offer significant advantages in terms of customisation. Housing providers can modify screen layouts, create new workflows and develop forms for internal use or digital self-service channels. The data captured in these systems can be displayed on dashboards and reports, providing valuable insights for decision-making.

Moreover, many ERP resellers have developed housing-specific capabilities that can be implemented as point solutions, such as prepackaged complaints processes, rent management engines and compliance modules. While some of these point solutions come with restrictions, others offer more flexibility, allowing for further customisation.

Talk to our team to find the system that’s best for you

A flexible ERP system is all well and good, however being able to effectively tune it’s features to match your needs is a vital part of any implementation process. Arribatec’s consultants have years of experience in analysing a business’s usage and requirements of ERP and adapting the system to best tackle those major problems. Whether it’s payroll efficiency to managing supplier invoices, our team will tweak and modify the system to best suit your specific requirements – bespoke solutions to your bespoke needs.